Sanctuary VHS

Vinyl records are almost always shipped in wide whiplash mailers with a cardboard insert and a sheet of bubble. Opened/Pre-owned records are tested before shipment to insure good quality. Small corner dings on the record jacket are not allowed for exchanges.

Cassette tapes & CD's are shipped in bubble mailers.

Hats, toys, and figures are shipped in boxes.

Clothing are shipped in poly mailers.

HiFi LoFi Return Policy:

At HiFi LoFi, we are committed to ensuring your satisfaction with every purchase. To maintain transparency and provide you with a smooth shopping experience, our return policy is designed to be straightforward.

Returns Accepted Only for Incorrect Items Shipped:

We understand that mistakes can happen, and in the rare instance that you receive the wrong item, we are happy to facilitate a return. Our return policy is specifically limited to cases where the item you receive is not the one you ordered.

How to Initiate a Return:

Contact Us Promptly: If you believe you have received the wrong item, please contact our customer service team within 7 days of receiving your order. You can reach us at hflf.online@gmail or call us at 206-695-2869.

Provide Necessary Information: To expedite the process, please provide your order number, a clear description of the item received, and the item you originally ordered.

Return Authorization: Once we have verified the error, we will issue a return authorization and provide instructions on how to return the incorrect item.

Return Shipping: We will cover the cost of return shipping for the incorrect item. Please follow the provided instructions for returning the item in its original condition and packaging.

Conditions for Returns:

Returns are only accepted for incorrect items shipped.
The item must be in its original condition, unopened, and with all original packaging.